Shipping & Returns

Shipping is normally done on Tuesday and Thursdays. Additional days are added at the discretion of BB Butts Diapers and as needed. Shipping is normally within 48 hours of purchase.

Shipping is calculated by the Canada Post shipping module using a live feed. All prices are real and current. BB Butts Diapers does not currently charge and handling fee, nor a fee for packing materials. Please note that once items are handed over to Canada Post I cannot be held liable for them.

2012 CHRISTMAS SHIPPING TIMELINES:

Cut off dates for Christmas delivery per Canada Post: 

Canada : Regular Parcel Dec 10, XpressPost December 19

USA: Surface December 10, XpressPost Dec 17

Central & South America and Africa  Air Parcel: Nov 23, XPressPost Dec 3

Europe, Asia, Caribbean, Middle East Air Parcel: Nov 30, XpressPost Dec 10

Australia, New Zealand Xpresspost December 10

BB Butts Diapers will not be shipping from Dec 21 until January 2nd.

We are currently having a small issue with shipping quotes for small and medium wet bags as stand alone orders. These items can often go by oversized letter mail. An overage charged by the shipping calculator will be refunded. Average shipping cost of a small wet bag is $3.00, medium $4.50.

 If you are interested in shipping by Greyhound (often much quicker than Canada Post), please indicate and I will obtain a quote for you.

Local pick up can be arranged. Please make a notation in your order so that a suitable time can be arranged and shipping charges will be refunded at pick up.

Please note, for bulky orders, in order to continue on the meaningful theory of being eco-friendly, our shipping is done in recycled, reused (but clean) boxes. Single diaper and small item orders will be wrapped in shipping paper or polymailer envelopes to keep your shipping costs to a minimum.

If you are buying a gift and presentation is important, we offer a gift wrapping option. For a $5 Fee, your order will be gift wrapped, including a card from you. Please let us know at check out time and specify if this is a shower gift, baby gift etc and text you would like included in your card.

Returns

BB Butts aims to have happy customers. That being said, there are times where a problem arises.

If you decide you do not want the item upon receipt, you have 7 days from receipt to contact BB Butts indicating your dissatisfaction. Returns are accepted ONLY on unworn, unwashed items. Items are marked prior to shipment to indicate if they have been laundered or not. If I could suggest, if you are unsure wash just a single diaper prior to trying them on your child. That way you would still be able to return the balance if the fit just does not work for your child. YOU are responsible for return shipping. Once condition is verified, a refund will be issued to you promptly.

If an item is defective (seams fail, snaps fall off) within 30 days, BB Butts Diapers will repair or replace the item at our discretion upon inspection. Photos will be advantageous to assist us in determining the best method to satisfy you, our customer. BB Butts will cover shipping costs in this instance..

 
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